Refund policy

Effective Date: 06/25/2025


At Birdie Buddy, customer satisfaction is very important to us. Please read our policy carefully before placing your order.



All Sales Are Final



  • Due to the nature of our products, all sales are final.
  • We do not accept returns, exchanges, or cancellations once an order has been processed.




Damaged or Defective Items



  • If your order arrives damaged or defective, please contact us within 3 days of delivery at [your email].
  • To process your claim, you must provide:
    • A clear photo of the damaged/defective product
    • A photo of the packaging and shipping label

  • Once verified, we will provide a replacement or store credit at our discretion.




Shipping Issues



  • We are not responsible for delays, lost, or stolen packages once an order has been handed to the shipping carrier.
  • All shipments include tracking numbers, and some may require a signature on delivery.
  • If an issue occurs in transit, please contact the carrier directly with your tracking number.




Chargebacks & Disputes



  • We strive to resolve any concerns quickly. Please reach out to us before filing a dispute or chargeback.
  • We reserve the right to provide proof of delivery, tracking, and correspondence to challenge any fraudulent claims.




Contact Us



If you have any questions about this policy or need assistance, contact us at:

📧 Dr3w.hale@gmail.com